Frequently Asked Questions
// Product FAQ
What devices does VSF Security Software support?
VSF Security Software supports Windows 10/11, macOS 12+, Android 9+, iOS 15+, and Linux, providing comprehensive cross-platform protection.
How does the subscription work?
Choose your plan, download and install the software, and you're protected immediately. Manage your subscription anytime through your online account.
What is your refund policy?
We offer a full 30-day money-back guarantee. If you're not completely satisfied, contact our support team for a hassle-free refund.
What makes VSF different from other antivirus software?
VSF uses next-gen AI-powered detection that identifies threats in real-time, combined with a lightweight engine that won't slow down your system.
How quickly can I get set up?
Installation takes less than 5 minutes. Download, run the installer, and our software automatically configures optimal protection settings for your device.
Can I protect multiple devices?
Absolutely. Our Professional and Enterprise plans cover multiple devices under a single subscription, making it easy to protect your entire household or office.
Is there a free trial?
Yes, we offer a free trial so you can experience the full power of VSF Security Software before purchasing.
// Support & Billing
How do I request a refund or return?
You have 30 days from purchase to request a refund. Email support@vsfsecurity-software.com or call 888-688-3270 and we'll process it within 1-3 business days. For full details, visit our Refund Policy.
What will appear on my credit card or bank statement?
Your charge will appear as VSF Security Software or a similar descriptor. If you don't recognize a charge, contact us at 888-688-3270 before disputing -- we can look it up quickly.
How do I receive my license key?
Your license key is delivered via email immediately after your purchase is processed -- usually within minutes. Check your spam folder if you don't see it. You can also contact us at support@vsfsecurity-software.com if you need it resent.
How do I activate my software?
Download the installer from the link in your order confirmation email. Run the installer, then enter your license key when prompted. Activation requires an internet connection. If you need help, our support team is available via email or phone.
How many devices can I install on?
The number of devices depends on the plan you purchased. Check your order confirmation for details. If you need to cover additional devices, you can purchase additional licenses or upgrade to a higher-tier plan.
Does my license auto-renew?
No. All purchases are one-time, non-recurring transactions. There is no subscription or auto-renewal. When your license period expires, you may choose to renew at that time.
I have a billing problem -- what should I do?
Please contact us first at 888-688-3270 or support@vsfsecurity-software.com. Most issues resolve within 1-3 business days -- much faster than a bank dispute. See our Before You Dispute page for more info.
Can I cancel my order?
If your license key has not yet been delivered, contact us immediately. Email support@vsfsecurity-software.com or call 888-688-3270. If already delivered, you can still request a refund within 30 days per our Return Policy.